Terms and conditions

TERMS AND CONDITIONS OF WEBSITE USE

Generally

Lazaridou Fotini is the owner of this website with the Domain Name www.vestadonna.gr (hereinafter referred to as " the Website "). The Website is the electronic store selling products via the internet (e-shop) created and operated by the sole proprietorship of Mrs. Lazaridou Fotini and offering a wide variety, excellent quality and excellent service in the field of women's clothing since 1997 (hereinafter referred to as " Vesta Donna "). Vesta Donna maintains two physical stores in Thessaloniki and more specifically, in Evosmos, on 17 28th October Street and in Ampelokipi, on 63 El. Venizelou Street.

Brand: Vesta Donna

Head Office Address: 63 El.Venizelou, Ampelokipi, Thessaloniki

VAT number: 055415915 Ampelokipoi Tax Office

The use of the Website is subject to the terms set forth herein and its integral parts. Each user who enters and transacts or makes use of the services of the online store (hereinafter referred to for short as "visitor/user" or " customer " depending on whether he is limited to visiting the store only or also places an order and purchasing products) is invited to read them carefully and to proceed with the use of the Website, only if he fully accepts them. Since the visitor uses the Website, he is deemed to consent to and unconditionally accept these terms, without any exception. If he does not agree with these terms, then he must, at his own risk, refrain from visiting, using the Website as well as from any transaction or use of the services of the online store.

The visitor is requested to check the content of these pages for any changes. The continued use of the Website even after any changes means the unreserved acceptance of these terms by the user.

Users of the Website can obtain an account after registering on the website www.vestadonna.gr. Vesta Donna is entitled to refuse, without justification and/or for legal reasons (such as, but not limited to, illegal/abusive behavior or violation of these Terms and Conditions), the request for the provision of any of the services or for the conduct of transactions with the store. If a user wishes, he/she may, after providing his/her explicit consent, subscribe to the Vesta Donna newsletter list in order to receive updates on the store's news and services. This consent is provided for an indefinite period of time, but can be revoked at any time by using the "unsubscribe" option. Subscription to the newsletter list is also possible for users without their own account on the Website.

  1. User Registration

User registration on the Website is optional. Each user registers only once. The customer is required to use the unique combination of email address and password that he has chosen and then verify his email address via a link sent to the email address he has provided. The customer thus activates his account and has the following capabilities:

  • He can view the contents of his shopping cart ("My Cart"). The Cart displays the products that the customer has chosen to order.

  • He can complete his order and pay by choosing one of the payment options provided by the online store.

  • Since he has obtained an account on the Website, he can view his past orders.

  • Once you have created an account on the Website, you do not need to re-enter your account details (name and address) for each order because they are already stored in your account. However, you may modify them at any time.

User registration and participation is free, personal, non-transferable and non-assignable. The user is responsible for the information he provides to Vesta Donna and the Website is based solely on his own statements regarding his personal information. The information entered during registration must be complete, accurate, true and up-to-date. In the event of a legal entity registering as a user, the name of the contact person as well as the full name of the legal entity must be indicated. In the event of a change in information, the user is obliged to immediately inform Vesta Donna of his new information.

Vesta Donna processes the personal information that the user provides during registration exclusively for the purpose of communicating with him regarding the transactions between them, that is, to ensure the possibility of communicating with him and for the completion, shipment and delivery of his order, as well as for the payment and secure financial transaction.

  1. Products & Services

Vesta Donna reserves the right to freely select the products it displays on its Website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may freely select and implement as well as modify, renew and/or withdraw at any time and without prior notice, subject to informing users, as and where legally provided.

The description of the suppliers' products is made by the suppliers themselves, whose details are listed on the product, and Vesta Donna is not responsible for the truth or accuracy of these.

Vesta Donna makes every effort to ensure realistic and accurate photographic depiction of the products sold through its Website. However, due to technological limitations, these photographs may differ from the actual condition, form and appearance of the products.

  1. Order Terms

Orders can be processed through the Vesta Donna online store at www.vestadonna.gr , by telephone at 2310/772003 between the hours of 9.00-16.00, and by email at info@vestadonna.gr.

By placing an order, the customer agrees that he is purchasing a product in accordance with these Terms and Conditions. In order to better serve each customer and facilitate his future purchases, the customer can obtain an account at www.vestadonna.gr upon first order by filling in the necessary personal information in the corresponding registration form. However, he can also submit his order as an unidentified user (GUEST USER), without having to register.

During the execution of the order, the customer will receive a series of automated e-mails, which will report the progress of the order, and in particular will concern the following steps:

  1. Order confirmation

  2. Order processing

  3. Pending orders (in case any of the products in the order were not collected and have been left as pending)

  4. Cancelled (in case the order has been canceled for the reasons stated in these Terms or in the Payment or Shipping Methods).

The above notifications are a prerequisite for the proper progress of each customer's order. These e-mails must be able to reach each customer and be maintained throughout their transaction with Vesta Donna. In the event that a customer has not received the relevant e-mails, they must contact the store via e-mail at info@vestadonna.gr or at tel. 2310/772003

Within 24 hours from the moment the order is placed, the customer may request its cancellation by sending an email to: info@vestadonna.gr with the title ORDER CANCELLATION. Within this time frame, the order will be canceled free of charge if it has not yet been delivered to the shipping company. Otherwise, shipping and return costs will be charged.

After delivery of the order, the customer has the right to return the products, in exactly the same excellent condition as received, according to the procedure described in detail in the Vesta Donna Returns Policy.

  1. Terms of Sale

The customer has the possibility of concluding a valid order through the Vesta Donna e-shop if he is legally competent according to the articles of the Greek Civil Code. Vesta Donna reserves the right to demand the return from the supervisor or guardian of any orders that will be made by legally incapable persons.

Vesta Donna has all the obligations under the sales contract provided for in the Civil Code for the seller towards each customer. Especially in the event of a defect in the product, the customer may request its repair without charge or its replacement with another one unless this is impossible or requires disproportionate expenses, request a reduction in the price or withdraw, unless it is an insignificant real defect. The above obligations do not exist in the event that the defect has been caused by the customer himself, or by force majeure in the narrow or broad sense.

  1. Intellectual Property Rights

Apart from the explicitly mentioned exceptions (intellectual property rights of third parties, collaborators and entities, as well as the intellectual property of the source code, which belongs to the company that has built this Website), all the content of the Website which -indicatively- includes information material of any form, texts, photographs, designs, programs, logos, etc. is the intellectual property of Vesta Donna and is protected by the applicable national, EU and international law on trademarks, industrial and intellectual property and unfair competition. Consequently, none of them may be sold, copied, modified, reproduced, republished or stored, transmitted or distributed in any way.

The case of the individual storage of a single copy of part of the content on a simple personal computer (electronic computer) or mobile phone for personal and not public or commercial use and without deleting the indication of their origin from the Website, that is, without in any way affecting the relevant intellectual and industrial property rights, is excluded.

In the event of a violation of the above rights, Vesta Donna reserves the right to claim any damage caused to it, direct or indirect, positive or negative, in accordance with the provisions of applicable law.

  1. Visitor/User/Customer Responsibility

The user must comply with the rules and provisions of Greek, European and International Law and the relevant legislation governing telecommunications and refrain from any illegal and abusive behavior when using this Website. He is obliged to use the Website and the online store in accordance with the law, good morals and these terms and conditions and not to carry out acts or omissions that may cause damage or malfunction to it, affect or jeopardize the provision of services through the Website. The user is obliged to strictly comply with these Terms and Conditions of the online store and assumes the responsibility to repair any damage caused to Vesta Donna by improper, illegal or unfair use of the Website and the services offered through it.

The user is obliged to provide complete and true personal information (contact, payment and delivery) when using the Website and during the registration process. In particular, the registered user must update his personal registration information, so that it corresponds at all times to his true personal information. In the event that his registration information is found to be inaccurate, the online store has the right to immediately deactivate the customer's account by informing him. Furthermore, the registered user must not disclose his password (PASSWORD) to third parties and must immediately inform Vesta Donna via email at the email address info@vestadonna.gr of any unauthorized use of his password. The online store bears no responsibility for unauthorized use of the registered user's password, if it has not been previously informed of it. The registered user must, finally, confirm that he has logged out of his personal account at the end of each session.

  1. Safety

When executing a transaction through the Vesta Donna e-shop, credit card details are not stored on the store's storage media. All payments made using a card are processed through the Stripe platform for safe and easy electronic payments with AES-256 encryption (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. The Stripe payment form works behind the scenes of the payment process, i.e. it is integrated into the Website and facilitates the processing of payments. Thus, payments are made without redirection to another website. .

  1. Social media

The Vesta Donna Website provides the option to interact with social media, namely the “Like” options on Facebook and Instagram. This option may allow access to each user’s social media accounts. Vesta Donna does not have access to these social media services or to the profiles of users on them. However, it recommends that each user read all the information about the respective social media services before making any choice available on the Vesta Donna Website, in order to be better informed regarding their privacy policies. Vesta Donna is not responsible for the actions or omissions of any social media service provider or for the use by users of the options included in their platform.

  1. Limitation of Liability – Disclaimer

Vesta Donna makes every effort to ensure the proper functioning of the Website, but does not guarantee that, despite taking all the required security measures, its operations and the operations of the servers that host it will be uninterrupted, without any kind of error, free from viruses or other harmful elements.

Vesta Donna, under any circumstances, including in the case of negligence, is not liable for any form of damage, direct or indirect, related in any way to the use of the pages, services, options and contents of the Website suffered by the user, which he proceeds with on his own initiative and with knowledge of these Terms.

Each user must take all appropriate security measures (e.g. virus protection programs) before any "download" from the Website. The cost of any corrections or repairs is borne by the user and in no case by Vesta Donna.

The information contained in the Website constitutes an informative offer to each user of the Website. The presentation of products for sale on the Website has the exclusive character of an invitation/proposal to users for the conclusion of a sales contract. Vesta Donna bears no responsibility for any damage to a third party due to an action or omission based in whole or in part on the content of the Website.

  1. "Links" to other Websites

The Website's interconnection with other (websites) via links is carried out only for the convenience of users, while the use of these links is made under the exclusive responsibility of the users and the respective websites are subject to their own terms of use, for which Vesta Donna bears no responsibility. Vesta Donna does not control the availability, content, personal data protection policy, quality and completeness of the services of other websites and pages to which it refers through "links", "hyperlinks" or advertising banners. Therefore, for any problem that occurs during their visit/use, the user must contact the respective websites and pages directly, which bear the relevant responsibility for the provision of their services.

  1. 11. Applicable Law – Other Terms

The above terms and conditions of use of the Website, as well as any modification, change or alteration thereof, are governed by and supplemented by Greek law, European Union law and relevant international treaties. In the event of failure to resolve any disagreement/dispute amicably, the courts of Thessaloniki will be exclusively competent for its resolution.

Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms.

  1. Communication

In case you need more information about www.vestadonna.gr or have any suggestions on how the store's services can be improved, please contact us at the email: info@vestadonna.gr

Last update : 25. 02.2021